Customers

We work with organisations across New Zealand and Australia where failure is not an option. Below are anonymised examples of how we partner—so you can see the scale, scope, and outcomes without naming clients.

If your world looks similar—critical operations, regulatory pressure, or the need for one clear picture of risk and performance—we’d be glad to talk.

Observability and operational insight at scale

A national government agency

Long-term partner · 14+ years · Observability and enterprise monitoring, integration, data pipelines, and ongoing managed and advisory services

We operate as an embedded partner, participating in regular operational forums with monitoring and integration teams. The engagement focuses on improving operational insight and performance through contextual data and expert guidance—faster issue identification, clearer visibility of customer experience, and stronger decision-making across operational performance and applications.

How we work with them

Single accountable commercial and technical leadership
Embedded technical lead from architecture through to operations
Structured service delivery with a clear operational cadence
Licence and vendor governance to support cost control

What we deliver

Incident and problem management; proactive issue identification
Platform governance, configuration and change management
Reporting, assurance and input to audit and risk activities
Training and coordination with other vendors and internal teams

We support the design, evolution and operation of their observability and monitoring platforms across multiple architectural generations—from initial implementation and re-architecture through to modernisation and cloud adoption. Our involvement spans platform strategy, engineering, migration, integration and day-to-day operational use.

Security and resilience in highly regulated environments

A national government agency

Customer for 10+ years · Primary integration partner for 6+ years · Security and data collection platforms, SIEM, project build and BAU support, managed and advisory services

We partner as the primary integration partner for a self-hosted security platform, providing specialist expertise across deployed security and SIEM technologies. The engagement started with project-based delivery to establish and integrate the platform, then evolved into a hybrid build and BAU model. As the platform matures, the engagement transitions to a structured BAU support model—ongoing support, maintenance and advisory, while supporting the upskilling of internal resources so they can sustain operational capability and reduce reliance on project-based effort.

How we work with them

Embedded technical lead for coherent architecture and risk
Single services liaison and structured delivery governance
Resourcing that respects clearance and need-to-know
Clear path from proof-of-concept to implementation to BAU

What we deliver

End-to-end solution design and validation (including PoC)
Onboarding, normalisation and curation of security telemetry
Architecture review, upgrades and documentation for BAU handover
Training and coordination with internal teams and partners

Delivery runs within tightly controlled, highly secure environments— including segregation of duties, controlled access and need-to-know. We support design iterations, controlled upgrades and platform migrations so the solution stays secure, supportable and aligned with evolving operational requirements.

Recognise your organisation?

If you’re dealing with similar pressures—critical operations, regulatory expectations, or the need for one clear picture of risk and performance—we’d be glad to have a conversation. No sales deck, no obligation.

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